Order Processing

For Authorize.net Users: What are the different Address Verification Service (AVS) response codes?

**What are the different Address Verification Service (AVS) response codes?** The Notes tab in an order shows the transaction and Address Verification Information. Learn how to reject certain types of transactions based off of AVS response: Click Here (https://support.authorize.net/authkb/index?page=content&id=A649). The following is a list of possible Address Verification Service (AVS) response codes and their corresponding definitions. Each code is unique. A = Street Address: Match -- ...

Canned Cancellation Responses

General Cancellation Canned Messages for Use: ------------------------- General / Other Hello, We wanted to inform you that your order has been cancelled. Please note that your payment has been returned to your payment account. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives. ------------------------- Discontinued or Unavailable Part Hello, We wanted to inform you that your order has been...

Fraud - Best Practices

Important Fraud Liability Information: Liability of accepting a transaction ultimately rests with the merchant themselves, and not the issuing bank or SimplePart. Understanding this liability is essential for online merchants participating with "Card not present" transactions. SimplePart will provide as much available information regarding the customer and the transaction detail from your payment gateway provider (Authorize.net, CenPos, or PayPal Pro) It is essential that an online merchant i...

Cancelling Orders

Any order that you are not fulfilling you can Cancel under _Billing Details_ in your Control Panel. Once you have hit Cancel, select the most appropriate reason for cancellation in the selection box. Please keep in mind this DOES NOT automatically refund the transaction (http://simplepart.ladesk.com/387467-Handling-Refunds). Please be sure to void or refund transactions if ca ncelling an order. _Tip: PayPal standard transactions will need to be refunded within the PayPal standard account. PayPa...

How to Process an Order (Basics)

You have probably ended up here because you just started using the SimplePart Control Panel or you would like a quick refresher on how to process an order. Here's a quick tutorial video you can watch (http://youtu.be/ST5GGnXA0R0), or you can follo w the instructions below. * Log into the Control Panel with your credentials and go to _Recent Orders_. Remember to save your Control Panel website to access it quickly later! * Click "Details_" _of the order you would like to work on. This wi...

Handling Refunds

Refunds are handled differently depending on the payment accounts that have been established for your SimplePart website. Many sites will have the ability to accept credit card payments; however, many have an additional method to accept payment through PayPal. To handle a refund, you must first identify how the customer paid for their order. The _Order Details _tab will display payment method. The payment method will either be PayPal or Payment Gateway (credit card payment). --------------...

Adding Additional Money to an Order

When you add contents and cost to an order (ex: extra shipping costs, additional item cost) you can do this in the _Billing Details_ tab of the order. Depending on what payment options you have established for your website, you may have two options. In the "Add Charges to This Order" box, you have PayPal and Payment Gateway. If you do not have PayPal established for your site, this option is not applicable.The other option is Payment Gateway. This allows you to manually charge a credit car...

Editing Order Contents

When a customer places an order, you can view the order contents in _Order Contents. _Should you need to update contents of an order, you can edit quantities, remove, or add additional items. To edit existing contents, use the "Edit" buttons on the right of each listed item. To add new items to an order, use the "Add Product" tool in the _Order Contents_ tab. Please note: When you change contents of an order, this will change the amount the customers owes. You may need t...

Adding Notes to an Order

You can add notes to an order at any time. This feature is intended for internal use only. Notes populate on the _Print Order_, but they will not populate on the _Print Invoice_. To add notes to a specific order, got to _Notes_ > _Create Your Note_ > and "Add Note To Order" You can also delete notes from orders once they have been submitted. _Tip: Should you need to provide a customer with an invoice or packing slip, only provide the Print Invoice. Notes will show up...

Printing an Order - Invoice Creation for your DMS

When you are processing an order, you will want to check that you can fulfill the parts. To create an invoice for your DMS use the "Print Order" tab on the gray navigation bar. Once you print your order, the "Print Order" icon changes to a green check box, indicating that the order has been printed already. _Please note: If you are providing a customer with an invoice for a local pickup or packing slip, use the "Print Invoice" tab. Do not provide the customer with the "Print...

Capturing Payments

When you receive credit card orders, you will need to capture payments in _Billing Details_. * Once you are in _Billing Details _you will see the transaction line and the total dollar amount. * In the Action column, click "Capture" * Once "Capture" has been clicked, it will change to "Partial | Full." Do not click "Partial | Full" as it pertains to refunds only. To learn more about refunds, click here (http://simplepart.ladesk.com/387467-Handling-Refunds). * You have captured...

Order Notifications

_*Please note: The following article pertains to the SimplePart notifications. For information about your Payment Accounts fraud protection, please contact your payment provider. (Ex: Authorize.net, PayPal Pro, or Cenpos) You should always activate fraud protection suites when available in your Payment Accounts that you have established. _ Order Notifications will be displayed in the _Order History_ page or within the order itself. It is very important to take note of any Red or Orange notif...

Why can't my customers pay the PayPal invoice I sent them from the Control Panel?

Why can't my customers pay the PayPal invoice I sent them from the Control Panel? How to identify if you are experiencing this issue: * Customer contacts you and states they tried to pay the invoice unsuccessfully or received a confirmation screen showing _"invoice already paid" _and you do not see the funds in your PayPal account._ _ (see example image) * You see a "submitted" status under transactions for the invoice being sent.(see example image) _Note: For a succes...