Canned Cancellation Responses

General Cancellation Canned Messages for Use: 


General / Other

Hello,

We wanted to inform you that your order has been cancelled. Please note that your payment has been returned to your payment account. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives.


Discontinued or Unavailable Part

Hello,

We wanted to inform you that your order has been cancelled because the part(s) is/are no longer available. Please note that your payment has been returned to your payment account. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives. 


VIN Incorrect Fitment

Hello,

We wanted to inform you that your order has been cancelled because the part(s) ordered do not fit the VIN fitment provided. Please note that your payment has been returned to your payment account. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives to verify correct fitment and re-place an order. 


Unaccepted Method of Payment

Hello,

We wanted to inform you that your order has been cancelled because the method of payment cannot be accepted. Please note that your payment has been returned to you. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives or re-place an order with a different method of payment. 


Card Declined or Transaction Expired

Hello,

We wanted to inform you that your order has been cancelled because your payment was declined / or card expired. Please note that your card was not charged, but may have a temporary authorization hold. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives or re-place your order with a different method of payment. 


Cannot Ship - Local Pickup

Hello,

We wanted to inform you that your order has been cancelled because the items ordered cannot be shipped and are available for LOCAL PICKUP ONLY. Please note that your card was not charged or monies returned, but you may have a temporary authorization hold. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives or re-place your order with a different method of payment. 


Cannot Ship - International

Hello,

We wanted to inform you that your order has been cancelled because the items ordered cannot be shipped internationally. Please note that your card was not charged or monies returned, but you may have a temporary authorization hold. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives and review our Policies for applicable shipping limitations. 


Cannot Ship - Freight Forwarding

Hello,

We wanted to inform you that your order has been cancelled because the items ordered cannot be shipped to a freight forwarding company. Please note that your card was not charged or monies returned, but you may have a temporary authorization hold. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives and review our Policies for applicable shipping limitations. 


Cannot Ship - Billing and Shipping Mismatch

 

Hello,

We wanted to inform you that your order has been cancelled because the billing and shipping addresses do not match. Please note that your card was not charged or monies returned, but you may have a temporary authorization hold. We apologize for the inconvenience. If you have any questions, please do not hesitate to reach out to one of our parts department representatives and review our Policies for applicable order fulfillment limitations.