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Does the VW Virtual Counter replace ETKA?

The parts catalog of the VW Virtual Counter is powered by information provided by MOTOR Information Systems, and should NOT be used as a replacement for ETKA. ETKA remains your dealership's source for hard parts lookup information.

Q: Where do I find the Q2 2016 MDO Catalog?

A: Virtual Counter does not currently contain an MDO catalog. This could be added in the future. For now, a high quality downloadable MDO catalog is attached below as a PDF file which is updated quarterly. Looking for the Q1 2016 MDO catalog? Click here (

Q: Where do I find the Q1 2016 MDO Catalog?

A: Virtual Counter does not currently contain an MDO catalog. This could be added in the future. For now, a high quality downloadable MDO catalog is attached below as a PDF file which is updated quarterly. Looking for the Q2 2016 MDO catalog? Click here (

Q: I like using an Excel-based fitment guide or price calculator. Can I get the same with Virtual Counter?

A: Virtual Counter does not currently have a downloadable price calculator. You can build a vehicle or customer specific Quote. See “Building Quotes (”. This functionality is being looked at and could be added in the future.

Q: How do I find an accessory?

A: There are several ways to locate a specific accessory. See “Navigating the Virtual Counter (” for a step by step approach using icons and drop downs. Or, if you know the part number, simply enter it into the search field. You can also search by partial part number or description. The catalog defaults to the model you selected. If no model is selected, it will search all applications.

Q: What is on the Welcome Screen?

A: This is the first page you see when you log-in to the Virtual Counter . The Welcome Screen displays the latest accessory highlights, news from Volkswagen of America, Inc. such as the most recent news and announcements, new and updated items, and featured items such as closeouts or hot-selling accessories. You will find this screen helpful in keeping you up-to-date with Volkswagen Accessories. You can return to this screen anytime by clicking on the VW Logo.

Q: Can I modify the suggested labor time in the catalog?

A: Virtual Counter does not currently have this functionality.Only Parts Managers will have the ability to change suggested labor times. This feature will be available shortly after the initial launch of Virtual Counter.

Q: Can I add additional items like “Shop Supplies” to the installed price?

A: Virtual Counter does not currently have this functionality. However, we are planning to have it added by mid-2016. This will allow you to add the cost of these additional items that may be needed for the installation, instead of compensating for their cost by increasing your labor time.

Q: Where can I see circulars or additional product information on products?

A: You can see additional item information under the “Attachment” tab when viewing each item individually.

Q: How do I create a custom list or quote of accessories for a customer or for a showroom display vehicle?

A: See “Building Quotes (” or “Magic Pockets (”.

Q: How do I quote an installed price, when the installation takes multiple parts?

A: Many retrofit components can require multiple related components. Look to see if a complete kit part number exists (NPN part numbers) or add each component into “Add to cart (”. The system will tabulate the installation price for each accessory.

Q: Why do I see a "Parts" catalog logo in my catalog banner selection?

A: Only dealers who have opted for a consumer eCommerce site with SimplePart that offers bothParts & Accessories will be the option to see a Parts Catalog. This is the same Parts Catalog your consumer faces, and isnot ETKA data you may be used to, and is not integrated with Volkswagen of America, Inc. Parts Cataloging systems. The Parts Catalog data is provided and licensed to SimplePart and its dealer re-sellers by MOTOR Information Systems.

Q: Why aren't installation instructions posted on this catalog?

A: The Volkswagen Virtual Counter is one of your primary resources for accessory information. The Volkswagen Virtual Counter gives you easy access to find, view and price the full portfolio of accessories offered by Volkswagen of America, Inc. The ETKA Accessories Catalog will still be your primary resource for installation instructions for globally offered accessories. For product-related help such as quick tips or advice, you can use Service Net >> Technician Resources >> Accessori...

Q: How do I create professional looking showroom addendum labels using the Volkswagen Magic Pocket sleeve?

A: To generate a custom label, follow the simple instructions under “Magic Pockets (”. Need more Magic Pockets? Order VW08CLINGPACK from the VW Brand Store.

Q: What are the Volkswagen Virtual Counter minimum systems requirements to ensure my dealership takes full advantage of the catalog’s functionality and performs at efficient speeds?

A: The following is a minimum PC Requirement Guideline. Processor 1 gigahertz(GHz) Pentium or better 32 bit (x86) or 64 bit (x64) processor Ram 2GB or greater OS Windows XP SP3 or greater Display 1024x768 or better Internet Connection Broadband Connection

Q:How do I enter custom pricing (internal & retail) for my store?

A: See “How to Set Pricing (”. Remember, this functionality is typically restricted to Parts Managers or General Managers.

Q: What internet browsers is the Volkswagen Virtual Counter optimized for?

A: Internet Explorer 8.0 to current, FireFox 3.0 to current, Chrome 4.0 to current, Safari 4.0 to current. It is also optimized for mobile devices such as smart phones and tablets.

Q: Are there different levels of access to the Volkswagen Virtual Counter? Who has the ability to enter pricing and labor rates for my dealership?

A: The Volkswagen Virtual Counter is accessible through the ( using single-sign-on technology. The access is dependent on your dealer role. The Parts Department has access to all pricing information and Parts Managers can input custom pricing for their dealership. The Sales, F&I and Service Departments only have access to retail installed and internal pricing (if used) and will not see dealer net pricing. Several items requiring additional rework such as paint, may no...

Q: Can I see what items can be residualized by Volkswagen Credit?

A: The Volkswagen Virtual Counter does flag items that can be residualized. These appear under the “Dealer” tab as “Financing Eligible”. Remember that Volkswagen Credit’s Residualization policies can change 2 to 3 times per year.